Community IT Innovators. Established 1993. Serving social mission organizations with integrated technology services you can trust.

Network Infrastructure Support 

Community IT Innovators (CITI) has a combined body of expertise, experience and fluency with mission-driven organizations. CITI has nearly 30 Systems Administrators and Engineers, technical experts who have extensive experience in managing the technological systems that are instrumental to organizational functionality and efficiency.

Philosophy

From network implementation to 24x7 systems monitoring to ongoing support, the CITI staff is committed to understanding and implementing the strategic solutions that fit your organization's operational needs and budget. CITI seeks to be a true partner to our clients, providing a personalized level of service that is grounded in respect and trust. This level of transparency and commitment has ingratiated us to a whole community of institutions within the DC metropolitan area and beyond.

Specific Services

  • Managed Network Support
CITI provides comprehensive network support for your office based on straightforward per server and per computer pricing. Managed support includes on-site support visits, unlimited remote support plus an annual Technology Audit to ensure that the network is meeting your organizational needs.  All-inclusive pricing ensures your organization a predictable monthly cost.
  • Technology Audit
Since 1993, our engineers have helped organizations choose, implement and upgrade their network infrastructure.  We give you a detailed benchmark review of where you are, including a plan and a budget to get you where you want to be.
  • Green IT Assessment
We critically examine your organization's IT infrastructure and policies from an environmental perspective.  CITI will review your organization's IT practices that impact energy use and carbon footprint.  We make recommendations on ways to reduce IT environmental costs through reduced consumption of resources such as electricity, paper, and equipment.  We are experienced in server and desktop virtualization projects, a great way to maximize resource efficiency - saving both energy and money!
  • Backup and Disaster Recovery
Data is the most important asset an organization has apart from its people. We offer a comprehensive managed solution that combines rapid backup to disk capability with a secure off-site replica of your critical network data.
  • Network Implementation
The real excitement begins when you start seeing solutions rather than problems. With certifications and experience in all major operating systems and network manufacturers, we still get excited when we see the difference technology can make when it's done right. Every step of the way, our project managers track timelines and budgets, providing you with regular status updates.
  • Outsourced IT Department
Staffing an entire IT department with an IT Director, Network Engineer, and Help Desk is an expensive endeavor.  Let CITI be your IT department and leverage the experience of our 30 person team.  We provide full-time Help Desk support for day-to-day support and skilled engineers for technical escalation, project planning and implementation.  You receive detailed monthly reports and information that help guide strategic IT decisions.

Technologies Used

  • Operating Systems:
    • Windows, Mac OS X, Debian
  • Virtualization:
    • VMware, Microsoft Hypervisor, Virtual Box
  • Email:
    • Exchange, Zimbra, Google Apps, Goodlink, Blackberry
  • Productivity:
    • Microsoft Office, Open Office, SharePoint, MediaWiki
  • Backup:
    • Managed Backup & Disaster Recovery Appliance, Backup Exec, Rsync
  • Firewall:
    • Fortinet, Juniper, Cisco
  • Monitoring:
    • 24x7 integrated server, workstation, printer and device monitoring & reporting
  • Back Office:
    • Dell Servers, iSCSI SAN